REFUND POLICY

ROOM RESERVATIONS

The House, The Garden House & The Coach House

  • Full payment is required upon first arrival at Beaverbrook.
  • A confirmation will be sent within 24 hours of making a reservation, please check carefully that this is correct.
  • In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.
  • No refund will be given for early departure unless caused by significant acts of negligence on the part of the Company or its employees.
  • Please note if booking a promotion or a discounted rate, no further discounts or offers can be applied.
  • The Company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.

CANCELLATIONS

  • All cancellations must be made in writing to reservations@beaverbrook.co.uk.
  • You may cancel your reservation without charge up to 72 hours prior to your arrival. You will be charged 50% of the total price for cancellations received within 72 hours of your arrival. If we do not receive any prior notification to cancel your booking the full price will be charged.

COMPANY DETAILS

  • This website is owned and operated by Beaverbrook.
  • We are registered in England and Wales under registration number 07754188, and our registered office is at 4-5 Albany Courtyard, London, W1J 0HF.
  • Our principal place of business is at Beaverbrook, Reigate Road, Nr Leatherhead, Surrey KT22 8QX
  • You can contact us by writing to the business address given above, by using our website contact form, by email to info@beaverbrook.co.uk or by telephone on +44 (0)1372 571300